What certifications and compliance standards do you maintain?
Look for SOC 2 Type II, ISO 27001, HIPAA, and PCI DSS certifications to ensure your data meets regulatory requirements.
What is your actual uptime track record?
Request historical uptime data, not just SLA promises. Top providers maintain 99.99% or higher actual uptime.
How do you handle disaster recovery and business continuity?
Ensure they offer geographic redundancy, automated failover, and comprehensive backup solutions.
What level of physical and network security do you provide?
Multi-factor authentication, biometric access, 24/7 security personnel, and DDoS protection are essential.
How scalable are your solutions?
Verify they can accommodate rapid growth without service interruption or significant cost increases.
What support options are available?
24/7/365 technical support with guaranteed response times and escalation procedures.
How do you ensure network performance and connectivity?
Multiple tier-1 carriers, redundant network paths, and low-latency connections are crucial.
What are your environmental and sustainability practices?
Energy-efficient cooling, renewable energy usage, and carbon footprint reduction initiatives.